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  • How long does shipping take?
    Shipping times vary based on location and shipping method chosen. Typically, orders are processed and shipped within 2-3 business days some orders may take an additional 3-5 business days.
  • Can I track my order?
    Yes, once your order is shipped, you will receive a tracking number via email to monitor your package's journey.
  • Do you accept returns or exchanges?
    At Place of Aroma, we take pride in crafting our products with utmost care and attention to detail. As a result, we do not issue refunds for our handmade and carefully crafted products under normal circumstances. We stand by the quality of our items and strive for customer satisfaction. However, we understand that there may be instances where a product is received damaged or cannot be used due to our error. In such cases, we are committed to resolving the issue promptly and to your satisfaction. Custom orders and personalized items are final sale. Please see our return policy for more details.
  • What services/products do you offer?
    We specialize in customizable aroma products, including handmade candles, scent profiles, and aroma accessories like electric lighters and wick scissors. We also offer mobile candle making workshops for events, team-building, and special occasions.
  • How can I customize my candle or aroma product?
    You can customize your product by choosing from our selection of scents, colors, and packaging options. For more detailed customization, please contact us directly to discuss your specific needs.
  • Do you offer eco-friendly options?
    Yes, sustainability is important to us. We offer eco-friendly packaging and encourage the use of natural and sustainable materials in all our products and workshops.
  • Does your product have any toxic chemicals?
    No our products are free from parabens and phthalates
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