Shipping & Returns
Shipping Policy
A happy customer is our number one goal. If you're experiencing any issues at all, we want to hear about it, and most importantly, we want to make it right!
Please reach out by sending an email to help@placeofaroma.com or send a message to 305-699-5060. We’ll respond with a personal email in 24-48 business hours.
Shipping:
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We only ship within the United States.
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All orders are processed and shipped from Place of Aroma in Miami Gardens within 2–4 business days. Once shipped, continental domestic orders may take 2–4 days to arrive, dependent on location. Alaska and Hawaii may take a bit longer.
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Personalized , event or corporate orders can take up to 2-3 weeks lead time.
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Place of Aroma prefers UPS ground shipping (estimated 1–4 days) but might use Fedex Ground/2-day or USPS in some instances.
Return & Refund Policy
We have a 3-day store credit policy, which means you have 3 days after receiving your item to request a refund in the form of a store credit. After 3 days, your item is no longer eligible to be refunded.
To be eligible for a refund/return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your email receipt and/or order number with proof of purchase.
To start a return, you can contact us at help@placeofaroma.com.
Please reference your order number when you contact us.
If your return is accepted, we’ll send you a pre-paid return shipping label, as well as instructions on how to send your package. Returns will need to be shipped to the following address: 19821 NW 2nd ave #232 Miami, Fl 33169.
Items sent back to us without first requesting a return will not be accepted, and you will not be issued a refund.
You can always contact us for any returns-related question at help@placeofaroma.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your item is damaged or defective, you have 3 days from receiving the item to alert us of the issue.
Exceptions / non-refundable items / non-returnable items
Certain types of items cannot be returned, such as custom products (including special orders, custom label candles, and other bulk or custom items), and personal care goods (such as beauty products). Please get in touch via email if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns of gift cards purchased.
Refunds
Unfortunately at this we do not offer refunds back to original payment methods unless a system error but we do offer store credits should your claim be approved.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@placeofaroma.com.